At Ramcosec, safeguarding your privacy and protecting your personal information are core commitments. We are fully dedicated to complying with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable data protection laws. We understand that trust is built on transparency, and we are committed to being clear about how we handle your data. Our Privacy Policy is a reflection of our respect for your personal information and our obligation to keep it secure.

This Privacy Policy explains the methods by which we collect, use, store, and protect your personal information, along with outlining your rights under the relevant regulations.

1. Introduction and Scope

This Privacy Policy governs all personal information processed by Ramcosec, including:

• Website Data: Information collected through our website, such as data from forms and cookies.
• Client Data: Information gathered from current and prospective clients during inquiries and service engagements.
• Service Data: Information collected while providing our cybersecurity and consulting services.

In this Policy, “Ramcosec,” “we,” “us,” or “our” refers to the entity responsible for managing your personal information.

1. Personal Information We Collect

The types of personal information we may collect, depending on your interactions with us, include:

• Identity Details: Your name, job title, and company information.
• Contact Information: Your email address, phone number, and physical address.
• Technical Information: Your IP address, browser type, operating system, and device information.
• Usage Information: Information on how you interact with our website, such as the pages you visit and the resources you access.
• Communication Records: Documentation of correspondence with us, including emails and customer support interactions.
• Transaction Details: Information about transactions, including payment details and service orders.

1. How We Collect Personal Information

We collect personal information through a variety of methods, including:

• Direct Interactions: Information you provide directly to us when filling out forms, subscribing to services, or contacting us.
• Automated Technologies: Information automatically gathered through cookies and similar technologies when you interact with our website. For more details, see our Cookie Policy.
• Third-Party Sources: Information we may receive from third-party providers like analytics services, advertising networks, or social media platforms, where you have provided consent.

1. How We Use Your Personal Information

Your personal information is processed for the following purposes:

• Service Provision: To deliver the cybersecurity and intelligence services you have requested.
• Customer Support: To manage inquiries, respond to your requests, and provide assistance.
• Marketing Communications: To inform you about services, promotions, and updates, either with your consent or where we have a legitimate interest.
• Legal Compliance: To comply with legal obligations, including record-keeping, audits, and regulatory requirements.
• Service Improvement: To enhance our website, services, and overall user experience.
• Security and Fraud Prevention: To protect against unauthorized access and to secure our services.

1. Legal Basis for Processing

Our legal grounds for processing personal information under GDPR and the UK Data Protection Act 2018 include:

• Contractual Necessity: Processing that is necessary to perform a contract or to take steps prior to entering into a contract.
• Legitimate Interests: Processing that is required for legitimate business purposes, such as improving services or conducting marketing, provided that these interests do not override your rights.
• Consent: Processing for specific uses where you have explicitly consented, such as receiving marketing communications.
• Legal Obligation: Processing that is necessary to comply with legal obligations.

1. Data Retention

We retain personal information only as long as it is necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations. The retention period will vary depending on the type of data and its purpose. Once it is no longer required, we will securely delete or anonymize your data.

1. How We Protect Your Personal Information

To safeguard your personal information, we implement a range of security measures, including:

• Technical Measures: Utilizing encryption, firewalls, and secure servers for data transmission and storage.
• Organizational Measures: Restricting access to data to authorized personnel and regularly training staff on data protection best practices.
• Security Audits: Conducting routine audits and vulnerability assessments to identify and mitigate potential risks.

1. Sharing Personal Information

We may share your personal information with the following parties, ensuring compliance with GDPR and the UK Data Protection Act 2018:

• Service Providers: Trusted third-party vendors who assist us in delivering our services.
• Affiliates: Other companies within our corporate group that help deliver services.
• Legal Authorities: When required to comply with laws, regulations, or court orders.
• Professional Advisors: Including legal, financial, and business advisors, when necessary.

We do not sell personal information and ensure that all shared data is adequately protected.

1. Your Rights Under GDPR and UK Data Protection Law

You have the following rights concerning your personal information:

• Right to Access: Request access to the personal information we hold and receive a copy.
• Right to Rectification: Request corrections to any inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your information when it is no longer needed.
• Right to Restrict Processing: Request that we limit the processing of your data under certain conditions.
• Right to Data Portability: Request your data in a structured format to facilitate transfer to another service provider.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent for processing at any time.

To exercise these rights, please contact us at info@ramcosec.com.

1. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies to enhance the user experience, analyze traffic, and personalize content. By continuing to use our website, you consent to these cookies as described in our Cookie Policy. You can manage your cookie settings through your browser.

1. Contact Information

If you have any questions or concerns regarding Ramcosec’s Privacy Policy or data protection practices, please contact us at:

Email: info@ramcosec.com
Address: 22 Ullswater Crescent, Coulsdon, CR5 2HR, UK

We are here to assist you and will respond promptly to any inquiries.

1. Third-Party Websites

Our website may include links to third-party sites. Please note that we are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies before submitting any personal information.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly to stay informed. The last update to this Policy was made on 26 August 2024.